Terms and Conditions

  • Returns Policy

    • If you you change your mind and no longer require items after they have been dispatched, we will be happy to exchange or offer a refund for the item(s) provided you pay the postage and they are returned to us in perfect condition within 28 days of purchase, always obtain and keep a proof of posting. We are sorry but we cannot refund personalised items.

    •  All our products are handmade and unique and therefore may differ slightly from the photograph on the website.

    • All orders are posted within 1-2 days of order receipt during working days. Items ordered over the weekend will be posted the following working week and with the usual 1-2 days posting time (starting from 09:00 on Monday mornings.)Working days are Monday to Friday only and exclude all weekends and UK public holidays.
    • UK delivery is 1-2 days, EU delivery is 3-7 days, RoW delivery is 7-10 days
    • You are responsible for any import duties or taxes if applicable.
    • We cannot guarantee delivery dates and please bear in mind that at certain times of the year (eg Christmas) delivery can take longer than stated.
    • we cannot accept responsibility for items lost in transit

    • All creations on this site are copyright of Monjoo.It is PROHIBITED for any images to be downloaded from this site and reused in any other medium, without our express written agreement.

      All original crafts, pictures, descriptions and instructions are the copyright of Monjoo.


    • Polymer clay is considered safe and non-toxic however the items on this site are not suitable for small childen or pets and are not food safe. Small parts may pose a choking hazard.  We will not accept responsibility for any injury or damage caused by our products.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Monjoo’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Monjoo’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 26 Alexandra Road, Bath, BA2 4PW. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.